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Privacy Policy

Last updated: December 2, 2024

Coco ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

Information We Collect

We collect information you provide directly to us:

Account Information: Email address, name, and profile details when you create an account
Voice Data: Audio recordings during practice sessions (processed in real-time and not permanently stored)
Session Data: Practice session transcripts and AI-generated feedback to track your progress
Usage Data: App interactions, session duration, and feature usage to improve our service

How We Use Your Information

Provide and improve our communication coaching services
Generate personalized feedback and track your progress
Send you important updates about the service
Respond to your support requests
Ensure the security and integrity of our platform

Voice and Audio Data

Your voice data is processed in real-time using speech recognition technology. We:

Convert speech to text for analysis during sessions
Do not store raw audio recordings on our servers
Store only the text transcripts needed for your session history
Use AI to analyze communication patterns without human review

Data Storage and Security

We use industry-standard security measures to protect your data:

All data is encrypted in transit using TLS 1.3
Data is stored on secure cloud infrastructure (Supabase)
We implement access controls and regular security audits
Your password is securely hashed and never stored in plain text

Third-Party Services

We use trusted third-party services:

Supabase: Authentication and database hosting
Google Gemini: AI-powered conversation and analysis
RevenueCat: Subscription management
Apple: Sign in with Apple authentication

Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Delete your account and all associated data
Export your session history
Opt out of non-essential communications

Data Retention

We retain your data for as long as your account is active. When you delete your account:

Your profile and session data are permanently deleted within 30 days
Aggregated, anonymized data may be retained for analytics

Children's Privacy

Coco is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@cocoapp.com